Refund Policy

Refund Policy for Polomaps

Last Updated: August 2024

At Polomaps, we strive to ensure that our users are satisfied with our services. This Refund Policy outlines the terms and conditions under which refunds may be issued for our annual subscriptions.

1. Annual Subscriptions

All subscriptions to Polomaps are billed annually, covering a period of 365 days from the date of payment.

2. Full Refund Eligibility

You are eligible for a full refund if you meet the following conditions:

• You request the refund within the first 7 days (one week) after your first payment.
• You send an email to tycho@polomaps.com with the following information:
  • Your order number.
  • The email address you used to sign up for the service.

If you meet these conditions, you will receive a full refund of your payment.

3. Refund Requests After the First Week

Refund requests made after the first 7 days are at the sole discretion of Polomaps. While we will consider all refund requests, we reserve the right to decline any requests made after the initial 7-day period. No rights to a refund are reserved after this period.

4. How to Request a Refund

To request a refund, please follow these steps:

• Send an email to tycho@polomaps.com within the applicable timeframe.
• Include your order number and the email address used during signup.

5. Processing Refunds

If your refund request is approved, the refund will be processed within 7-10 business days. The refunded amount will be credited back to the original payment method used for the subscription.

6. Non-Refundable Services

Certain services and features offered by Polomaps may be non-refundable, as indicated at the time of purchase.

7. Changes to This Policy

Polomaps reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page. It is your responsibility to review this policy periodically to stay informed about any updates.

8. Contact Us

For any questions regarding this Refund Policy, please contact us at tycho@polomaps.com.