Your account

Delete your Polomaps account

You can delete your account and the data that comes with it at any time, here or in the Polomaps app under your account settings. It takes a minute and can't be undone.

Checking your account…

What gets deleted

  • Your profile: name, email address, login, username and public profile page
  • Your saved places, places you added yourself and guides you shared
  • Your preferences: favourite categories, travel style, cities and email settings
  • Your votes and feedback on places and searches
  • Push notification tokens for your devices, and the notifications we sent you

What we keep

  • Anonymous, aggregate statistics, like how often a place is searched. They aren't linked to you.
  • Payment records. Paddle, Apple and Google keep invoices and transactions as long as tax law requires (often 7 years). Polomaps can't delete those.

How long it takes

  1. On this page or in the app: straight away. You're signed out and your data leaves our live database immediately.
  2. By email: within 30 days, usually much sooner. We reply once it's done.
  3. Backups: remaining copies in our encrypted backups are overwritten within 30 days.

Have Premium? Cancel it first

Deleting your account doesn't stop a subscription. Cancel it where you bought it:

  • App Store: Settings, your name, Subscriptions, Polomaps.
  • Google Play: Play Store, your profile, Payments & subscriptions, Subscriptions.
  • polomaps.com (paid via Paddle): use the “Manage subscription” link in your Paddle receipt email, or email us and we'll cancel it for you.